Question

Q
Your mobile is not functioning. Write a letter of complaint to dealer

Answer 1

17/12 Central Park

Gurgaon

16 January 2021

The Manager

Bright Electronics

Gurgaon

Subjcet:- Complaint against purchased mobile.

Sir/ Madam,

I regret to inform you that a Samsung J7 mobile phone purchased from your shop on 25th December 2020 is not functioning properly. (Model number- XXXX, Receipt no- YYYYY). The newly purchased mobile has started to malfunction since last week. To be precise:-

• It gets discharged within 3- 4 hours of use even it has been fully charged.
• The display screen abruptly becomes black.
• The mobile switches off frequently while functioning.

Since the product is within warranty period (warranty card no:- AAAAA), I request you to kindly replace this item as soon as possible. Looking for a kind cooperation from your end.

Yours faithfully,

ABC