Question

Q10. You work in department A of a company. You receive a service request from a customer which has to be handled by department B as per the company guidelines. What should you do in this case?
a. You should ask the customer not to send such requests to department A .
b. You should forward the service request to your manager .
c. You should handle the request and meet the customer's requirement .
d. You should inform the head of department B and ask him as to why your
department is getting such requests.

Answer 1

Answer:

B

Explanation:

We will tell the manager who will directly talk to manager of department B and sort out the problem.