Question

Q18. Which statement is true?

(a) Human values system plays a vital role in total quality management

(b) Values give the real meaning to total quality management effort

(c) Total quality management is a corporate management strategy

(d) All of the above​

Answer 1

Answer:

(d) all of the above

Explanation:

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Answer 2

All the statements are true.

• According to this principle, the company optimises operations in every area, to simply generate higher-quality commodities for customers.
• It's a corporate management strategy.
• Because everyone in the company is focused on quality improvement, the human values system is critical to comprehensive quality management.
• Values provide whole management effort its true meaning, since all members of the company must share the same goal of enhancing customer loyalty and satisfaction.