Question

Q2. You are Rohit/Reema. Last month you had bought a T.V set from S K sales Ranchi. The T.V set is not functioning properly now. Write a letter of complaint to the shop owner describing the problem which has occurred in the T.V set. Ask him to get it repaired or replace it with a new T.V set. You live at Kokar, Ranchi
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Answer 1

ANSWER :

From,

Kokar

Ranchi

Dated 2nd October, 2021

To,

S. K. Sales

Ranchi

Subject : Complaint against a defective T. V. set

Dear Sir,

I am sorry to inform you that about a month ago, I had purchased an Ultra HD LED Smart T. V. set of Phillips brand from your outlet vide Cash Memo No. 0548 dated September 5, 2021 having  one year warranty period. For about a week after purchasing, its performance was satisfactory. But to my utter disappointment, it has started giving trouble since last two weeks. The T. V. set is not functioning properly. The display of the T. V. turns black from time to time as well as there are colourful shadows on the side of the screen. Even the sound quality is not good and it keeps on fluctuating automatically. Moreover, some buttons of the remote is also not working. I am really dissatisfied with your product as it has started creating problems within one month of purchasing.

$\: \: \: \: \: \: \: \:$ Under these circumstances, the T. V. set can not be accepted. Therefore, you are requested to take the T. V. set and replace it with a new one at the earliest since it is within the warranty period.

I am here with enclosing a copy of the Cash Memo Receipt and the Warranty Card of the T. V. set provided while purchasing the product.

Your quick action will be highly appreciated.

Thanking you!

Yours Faithfully,

Reema

• Enclosure 1 : Copy of Cash Memo Receipt

• Enclosure 2 : Copy of Warranty Card