Question

QI 4. Write an explanatory note on telephonic skills.​

Answer 1

SKILLS FOR MAKING EFFECTIVE TELEPHONE CALLS

Have a positive attitude toward making the call while making it. Have all necessary information available when you make the call. ... Identify yourself immediately to get the call off to a positive start. Tell the person the purpose of the call.

Answer 2

Answer:

TELEPHONE SKILLS Winning Telephone Techniques 2. TELEPHONE SKILLS Your voice is your personality over the telephone 3. Phone Contacts  Communicating effectively on the telephone is a unique skill 4. Inflection  86% of the message is from your tone of voice  14% is grasped by the actual words Tone of Voice Words 5.