Question

quality in service means a)cost reduction b) supply of excessive spares c)meeting customer perceptions d)none of above

Answer 1

None of above becuase quality of service means overall performance of a service.
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Answer 2

The quality in service means meeting customer perceptions.

Explanation:

• Quality of service is the customer's expectations of the service. It relates to the company's performance. A business that has a high level of quality is likely to meet the client's demands and needs. It also remains competitive in the industry and continues to grow on a large scale.

• In order to maintain the quality standards, the clients or customer feedback is essential that can be done through the focus groups and telephonic surveys. Can be done through a virtual or online consumer panel.

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• brainly.in/question/6948778 answered by abhinash49.