Question

_____ quality refers to how a service is delivered to the customer.

Answer 1

What we have to doo in this

Answer 2

Service quality refers to how a service is delivered to the customer.

What is service quality:

• Service quality refers to the quality of how well a company delivers its services in comparison to its consumers' expectations.

Why Service quality refers to how a service is delivered to the customer?

• In general, service quality refers to a consumer's comparison of service expectations in relation to a company's performance.
• A company that provides high-quality service is likely to be able to fulfill the expectations of its customers while still being economically competitive in its sector.

Five service quality dimensions:

1. Tangibility
2. Reliability
3. Responsiveness
4. Assurance
5. Empathy