Ques 8. Define Moment of truth and how can you create it? With
Esamples.
Answers
Moment Of Truth: A moment of truth is simply any interaction during which a customer may form an impression of your brand or product. ... The aim for the user experience designer is to try and ensure that moments of truth have a positive impact on the customer/user impression of the brand or product
We Create It: So as counterintuitive as it may be, to get the green light, to create a moment of truth, you need to give people information they can't argue with. Things they want, know, or do that are in opposition to each other. You need to give them truths they can't question individually but that create a question together.
For Example:Moments of truth in a hotel, for example, will undoubtedly include (but not be limited to) booking the room, check-in, check-out, dinner reservations, dinner ordering, dinner presentation, eating (quality and quantity of food) and laundry receipt.
Explanation:
Hope it will help u
Plzzz do follow me ❤️
Mark me as brainliest
Answer:
A moment of truth is simply any interaction during which a customer may form an impression of your brand or product. ... The aim for the user experience designer is to try and ensure that moments of truth have a positive impact on the customer/user impression of the brand or product