Question 1 Free response: What's the difference between good and great customer service? What's the most important part of customer service to you?
Answers
Answer:
Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
Explanation:
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Answer:
Good customer service means meeting expectations, but excellent customer service means exceeding them.
Explanation:
Customer service differs from customer experience in that customer experience encompasses the entire customer journey, including customer service. Customer service refers to the interactions that a customer has with a company when seeking guidance or assistance with a product or service.
You realise that increasing the customer experience (CX) is a must at this stage. However, you may be unsure of what constitutes excellent service. Empathy is the ability to recognise and comprehend another' feelings. It's simply putting oneself in the customer's emotional shoes. Many people believe that the most crucial customer service ability is empathy.