QUESTION!
1. What do you know about hospitality? how do you describe quality service?
2. List the significant events and the moments of truth that you have experienced.
3. how do they relate to managing the guest experience in hospitality organization?
Answers
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Answer:
I didn't expericeee it Soo sorry
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Answer:
1.In some earlier studies, service quality can be defined as the extent to which the service fulfils the needs or expectations of the customers or conceptualised it as the overall impression of customers as regards the weakness or excellence of the service.
3.pls follow me
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