Question 3/21
What should you do when you discover an uncommunicated change in your tool (eg. Workflow Management Tool, ITSM Tool, etc.)?
Select the correct option(s) and click Submit.
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Explanation:
A)As a team, understand the change in detail, and update SOPs, scripts ,etc.If required
B)As a team, investigate why the change communication was missed and take corrective actions to avoid recurrence
C)As a team, analyze any past work items were impacted by this change, and take necessary corrective action if required
D) all of above
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