Question 32:
represents a customer oriented,
quality focused management philosophy.
TQM
QA
SQC
WQC
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Answer:
TQC
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The philosophy is TQM.
- The term TQM stands for Total Quality Management.
- According to this concept, it will be easier to produce higher-quality commodities for to clients if the business optimises procedures in every area.
- Everyone in the firm should be focused on quality improvement as part of TQM.
- The members of the firm must also have common aim of increasing customer loyalty and satisfaction.
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