Question

Question 4 You notice that when people see images of your products online, you have an increase in conversions or sales. Which customer touchpoint could you use to take advantage of this insight? A Shopping bags B Blog content C YouTube D Social media

Answer 1

sorry I haven't updated any type of video in YouTube

Answer 2

Social Media like facebook, twitter are increasingly used for business since the products are reach to variety of people on a single click. We can able to get insightful information viz. number of likes, shares and while interacting with the customer of how the product has reached, many will speak about the social media only. Comparing to Shopping bags, blogs and you tube, the reach of Social Media is quiet high.