QUESTION: JUST GO ON 4 1. What do you know about hospitality? How do you describe quality service? 2. List the significant events and the moments of truth that you have experienced. 3. How did they contribute to your enjoyment or disappointment? 4. How do they relate to managing the guest experience in hospitality organization
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hospital and I am not sure what to do
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In some earlier studies, service quality can be defined as the extent to which the service fulfils the needs or expectations of the customers or conceptualised it as the overall impression of customers as regards the weakness or excellence of the service.
Explanation:
In the Hospitality industry, there are a minimum of twenty or thirty moments of truth in its provision of service. A moment of truth is when an interaction occurs between a customer and the service provider that can leave a lasting positive or negative impression on a customer.
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