Question

Question
Which of the following is not a part of telephone
etiquette?
Option 1:
Tell your name first when you make a call
Option 2:
Keep the caller on hold while you do some
other task
Option 3:
Greet the person cheerfully
Option 4:
Speak softly and politely in a clear voice​

Answer 1

The correct answer is option (4) Greet the person cheerfully.

Explanation:

• Greet the person cheerfully is not a part of telephone etiquette.
• A telephone refers to an instrument designed for the simultaneous transmission and reception of the human voice.
• Telephones are inexpensive and simple instrument to connect and operate, and they offer an immediate, personal type of communication.
• Billions of telephones are in use across the various parts of the world.

Answer 2

The one which is not telephone etiquette is option 2: Keep the caller on hold while you do some other task.

• There are some things to keep in mind when conversing on the phone, which is referred to as telephone etiquette.
• When making a phone call, one must state their name.
• One of the good habits is to greet people pleasantly and cheerfully.
• On the phone, one should not yell and instead speak properly and nicely.
• Putting the person on the other end of the line on hold is a bad habit since it creates a negative impression and wastes the other's time.
• Hence, Option 2 is not a part of phone etiquettes.