Radhika opens a jewelry showroom in Jaipur after completing a course in jewelry designing. She has employed eleven persons in her showroom. For greater productivity, she divides the work into small tasks and each employee is trained to perform his/her specialized job. The sales persons are allowed to close a deal with a buyer by giving a maximum of 10% discount, whereas the decision to given any further discount rests with Radhika as the final authority. In the earlier days of starting of the business, five of her employees were asked to put in extra hours of work. In return she had promised to give them a special incentive within a year. Therefore, after six months when the business was doing well, she awarded a cash bonus to each of these employees to honour her commitment. However, when it comes to setting the conflicts among her employees, she tends to be more biased towards her female employees.
In context of the above case:
A. Identify and explain the various principles of management that are being applied by Radhika by quoting lines from the paragraph.
B. Identify and explain the principle of management which is being violated by Radhika by quoting lines from the paragraph.
C. State any one effect of the violation of the principle of management by Radhika as identified in part (b) of the question.
Answers
B)However, when it comes to setting the conflicts among her employees, she tends to be more biased towards her female employees.
C) radhika is a manager ...she tends to be more biased towards her female employees...this practice is not acceptable ....and sh sould treat everyone equally being a good manager.
Answer:
Explanation:
(a) The various principles of management that are being applied by Radhika are listed below:
1.Principle of Division of Work: According to Fayol, “The intent of division of work is to produce more and better work for the same effort. Specialisation is the most efficient way to use human effort.” He advocates that the principle of division of work is applicable to all kinds of work both technical as well as managerial.
“For greater productivity, she divides the work into small tasks and each employee is trained to perform his/her specialised job.”
2.Principle of Centralisation and Decentralisation: The concentration of decision-making authority is called centralisation whereas its dispersal among more than one person is known as decentralisation. According to Fayol, “There is a need to balance subordinate involvement through decentralisation with managers’ retention of final authority through centralisation.”
“The sales persons are allowed to close a deal with a buyer by giving a maximum of 10% discount, whereas the decision to give any further discount rests with Radhika as the final authority.”
3.Principle of Discipline: Discipline refers to the obedience to organisational rules and employment agreement which are necessary for the working of the organisation. According to Fayol, discipline requires good superiors at all levels, clear and fair agreements and judicious application of penalties.
“Therefore, after six months when the business was doing well, she awarded a cash bonus to each of these employees to honour her commitment.”
(b)The principle of management which is being violated by Radhika is Equity.
According to Fayol, “Good sense and experience are needed to ensure fairness to all employees, who should be treated as fairly as possible.” This principle emphasizes on kindliness and justice in the behaviour of managers towards workers. The managers should not discriminate against anyone on account of gender, religion, language, caste, belief or nationality etc.
“However, when it comes to settling the conflicts among her employees, she tends to be more biased towards her female employees.”
(c)One effect of the violation of the Principle of Equity is that it may lead to job dissatisfaction among the male workers.