Question

Ramdas, aged 49 is working in an aviation company. He is the senior most employee in his division. He is even senior to the division manager, Kanaputti. Ramdas is considered one of the most committed, capable and hard-working employees. As a result of his abilities and seniority, he generally received the work assignments of his choice. Although there was no formal designation of various „special‟ projects assigned to Ramdas, he handled them as a matter of routine. A problem developed when an able and intelligent person Nagarjuna, aged 33, was appointed by Kanaputti. Nagarjun‟sprevious three years‟ experience in the closely related work, made it possible for him to catch on to the routine work of his new job more rapidly than was customary for a new employee. On several occasions, Kanaputti noticed the tension developing between the two employees. However, he didn‟t want to get involved in their personal issues as long as the work was completed effectively and efficiently by them. One day, the tension between them reached the boiling point and Ramdas complained to Kanaputti stating that his duties were being largely taken over by Nagarjun. Kanaputti issued the order stating the clear allocation of the jobs and related duties between the two. He further clarified the working relationship between them by specifying who was to report to whom. This helped in reducing the workload, enhancing productivity and removing ambiguity. 1. Identify and state the step of organizing process which has not been carried out properly and contributed to this problem. 2. State the two steps of the organizing process which have been taken by Kanaputti to respond to the complaint of Ramdas. 3. Also state two points of importance of organizing as reflected in the above case.

Answer 1

Answer:

1. Assignment of duties - Defining the work of different job positions and allotting the work according to the skills of the employees.

2. Kanaputti responded to the complaint of Ramdas by

(a) Assigning the duties

(b) Establishing a reporting relationship

3. (a) clarity in working relationship.

(b) Benefits of specialization

(c) Effective administration