Read the extract and answer the questions:Customer Service Rep: Yes, but remember that you have only thebase programme. You need to begin connecting to other HEARTSorder to get the upgrades.11. What should the customer remember?12.Why should she begin to connecting other HEARTS ?
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1. The costumer must remember that he have only the base programme.
2. She must connect to HEARTS order to gat the upgrades.
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