Read the following scenarios and write down your response to the questions that follow.
4.11: Workplace Behavior Scenarios
Scenario A
Grace has been working at Alnor Hotel for 4 months as a receptionist. She greets guests and answers
any questions about the hotel. Grace lives a bit far from the office, so it takes her one hour to get to
work. Her supervisor noticed that over the last month Grace has been arriving half an hour late and is
often on the phone quarreling with her aunt. The supervisor has given Grace two warnings now.
One day, Grace arrives 20 minutes late due to traffic. When she arrives, she sees her supervisor helping
a customer. Once the customer departs, the supervisor informs Grace that she will no longer need Grace
to work for her. She needs someone who can be on time and responsive to customer needs.
Do you think the supervisor made the right decision to fire grace? Why or why not?
Answers
Answer:
1. What happened in the scenario and why?
2. What behaviors led Grace to losing her job?
3. Do you think the supervisor made the right decision to fire Grace? Why or why not?
4. Is it important to keep work and family life separated?
5. What could have Grace done differently so that she would not have lost her job?
Explanation:
1. In the scenario, Grace was fired due to her behavior of being late at work.
2. The behavior that led Grace to be fired was being late again after 2 warnings from her supervisor. I think she was stressed because of the conflict between her and her aunt, that is why she's been distracted with her work.
3. As a supervisor, he also just doing his job after giving Grace a chance and 2 warnings, but it happened again, that is why as a supervisor he needs to take an action to fire and find someone that can do the job better and responsible for the work, because it can also affect the hotel that they're in.
4. It is very important to separate the work and family matter. When it comes to work, you should be more responsible or professional because it can affect your performance and can led to the customer's bad review to the hotel.
5. She should stop stressing herself and try to resolve the conflict between her and her aunt as soon as possible and try to be more early so she may not be late to her work.