Read the following scenarios and write down your response to the questions that follow.
4.11: Workplace Behavior Scenarios
Scenario A
Grace has been working at Alnor Hotel for 4 months as a receptionist. She greets guests and answers
any questions about the hotel. Grace lives a bit far from the office, so it takes her one hour to get to
work. Her supervisor noticed that over the last month Grace has been arriving half an hour late and is
often on the phone quarreling with her aunt. The supervisor has given Grace two warnings now.
One day, Grace arrives 20 minutes late due to traffic. When she arrives, she sees her supervisor helping
a customer. Once the customer departs, the supervisor informs Grace that she will no longer need Grace
to work for her. She needs someone who can be on time and responsive to customer needs.
Questions :
Do you think the supervisor made the right decision to fire grace? Why or why not?
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