Question

Read the introductory speech made by the Team Leader to the new recruits at the BPO centre. Complete it with sentences given in the box. There are more sentences in the box than required. ‘The Great Communications Call Centre’ welcomes all the newcomers on board. Mind you I said ‘on board’ because the organization is a ship that …………………… and secondly because the organization promises that …………………… while you are here on duty. I would like to mention that …………………… . It is also expected that …………………… . It is also suggested that…………………… . Then on it is smooth sailing. ………… a) you will maintain confidentiality regarding the strategies and projects of the company. b) needs to be kept afloat c) no business, personal or otherwise, will be given priority over work here. d) your food and comfort would be looked after. e) you feel at home here f) the company expects you to abide by the rules and regulations. g) the company will reach new heights with your contribution.

Answer 1

their recruitment application process. So what exactly is Versant and how does it work? According to the website of the company that gave birth to Versant, it is an application that is designed to measure the ability of a non-native speaker of English to speak in English. But how true is it?

 

I have lost count of the number of times I have taken Versant, but I don’t remember failing it for at least once. As a matter of fact, I did not find it difficult at all. In my opinion, Versant is a (stupid) piece of machine pretending to understand human speech for the fact that it does not recognize the insightfulness and intelligence of the person who is taking it. Just imagine, a machine or a robot determines your fate whether you’re going to be hired or be given a thank-you slip stating you are welcome to re-apply after a month or so. Even the recruiters know the loopholes of Versant, but it seems their eyes are closed to these loopholes and inadequacies. They (and I would like to include myself too since I am a former recruiter) are mandated to use Versant despite being in doubt of its credibility to assess human speech.

Answer 2

‘The Great Communications Call Centre’ welcomes all the newcomers on board. Mind you I said ‘on board’ because the organization is a ship that needs to be kept afloat  and secondly because the organization promises that you feel at home here  while you are here on duty. I would like to mention that your food and comfort would be looked after. It is also expected that you will maintain confidentiality regarding the strategies and projects of the company. It is also suggested that the company will reach new heights with your contribution. Then on it is smooth sailing.