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I bought a computer from you three months ago Unfortunately, my computer has gone wrong several times and each time I have brought it back to your store and you have repaired it for me. This is not very convenient for me because I live in a flat and the computer is heavy. But you say you cannot come and collect it and you cannot send a computer engineer to my flat. I know some people can repair their own computers, especially if it is a small problem but I cannot do that. I now have a new problem with this computer. I am really tired of bringing it to your store. I haven't had the computer very long so I think you should replace it. I spoke to one of your assistants on the phone this morning and he was quite rude to me. I chose your store because it was recommend by several friends. Unless you do what I ask, I will not recommend your store to anyone I know and I will tell my friends what has happened. None of them has had problems with their computers and I expect they are thinking of coming to you again when they need more equipment.
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Explanation:
1. Why was the writer requesting for a new computer
2. Why did the writer choose that particular store
3. How long did it take before the computer started having problems
4. Why the writer get tired of bringing the computer to the store
5. Was the assistant right with his course of action towards the customer
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