Read through the following scenario. Write your answer describing how you would
handle the situation suggesting for managing resistance to change.
You’re the supervisor at a five-star hotel employing operational level staff members who
arranged into teams. Each of these teams tends to work almost exclusively with others
doing the same job. In your professional reading, you’ve come across the concept of
cross-training teams and giving them more varied responsibilities, which in turn has been
shown to improve hospitality care while lowering costs. You call the team leaders, into
your office to discuss your plan to have the teams move to this approach. To your
surprise, they’re opposed to the idea. One leader says she and the other chief and kitchen
staff feel they’re needed in their specific role, where they fill the most vital role in the
hotel. They work special hours when needed, do whatever tasks are required, and often
work in difficult and stressful circumstances. They think the other jobs like cleaning have
relatively easy jobs for the pay they receive. The leader of the front office staff team, tells
you that his group believes that the other staff members lack various training and extra experience that the front office staff brings to the hotel. The chef claims that they have the
heaviest responsibilities and do the most exacting work. Because they have ongoing
special training and a well-planned job description, they believe they shouldn’t be pulled
away from vital duties to help others to complete their tasks.
Answers
Answered by
1
Answer:
vjg-divt-rgh
for fun............
Similar questions