Question

Read through the following scenario. Write your answer describing how you would

handle the situation suggesting for managing resistance to change.

You’re the supervisor at a five-star hotel employing operational level staff members who

arranged into teams. Each of these teams tends to work almost exclusively with others

doing the same job. In your professional reading, you’ve come across the concept of

cross-training teams and giving them more varied responsibilities, which in turn has been

shown to improve hospitality care while lowering costs. You call the team leaders, into

your office to discuss your plan to have the teams move to this approach. To your

surprise, they’re opposed to the idea. One leader says she and the other chief and kitchen

staff feel they’re needed in their specific role, where they fill the most vital role in the

hotel. They work special hours when needed, do whatever tasks are required, and often

work in difficult and stressful circumstances. They think the other jobs like cleaning have

relatively easy jobs for the pay they receive. The leader of the front office staff team, tells

you that his group believes that the other staff members lack various training and extra experience that the front office staff brings to the hotel. The chef claims that they have the

heaviest responsibilities and do the most exacting work. Because they have ongoing

special training and a well-planned job description, they believe they shouldn’t be pulled

away from vital duties to help others to complete their tasks. ​

Answer 1

Answer:

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