Recently,you bought a new smart phone but the phone developed a fault. Write a complaint letter to the company,in about 100-150 words.
Answers
Explanation:
[Your address]
[Company address]
Dear Sir/ Madam,
Ref: [contract number]
On [date] I bought a [make and model number] mobile phone from you. I have discovered that the phone has the following problem [add details].
The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the phone [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours faithfully,
Razia Fatima
123
TT Nagar
Bhopal
Date : 0.1.05.2018
To,
The Manager
KMR Mobile Phones
East End
Mumbai
Dear Sir/ Ma'am,
Subject : Complaint Regarding My New Phone
I am Razia Fathima and I had bought a Samsung Galaxy J3 from your store last month. Though it worked fine for a few weeks, it started to develop serious faults afterwards. My bill number is KMR23454 and the date of purchase is 29 March 2018.
The major problem with the handset now is that it does not have any display. Even after switching on the phone, there is nothing but a black screen. Further the phone cannot be charged and no red light is shown after plugging in. Even when the phone did have display, we were unable to use it properly because the touch screen did not work properly.
We have heard a lot about your company and bought a phone from their trusting your services. Please provide us with a replacement of free service for the same.
Thank You
Yours Sincerely
Razia
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