Question

Receptionists at hotels, reservation and cancellation counters, hospitals, etc. often need exact details on several heads. However, callers may not understand the need to do so.
Write about any 4 ways (with examples) in which a receptionist can control the
conversation.​

Answer 1

Answer:

A receptionist can control conversation through various ways like:

1 soft n polite conversation.

2By telling offers

3 Giving discounts to most visited customers

4 Telling customers regarding new renovations and development

5. Assuring your safety and privacy.