Question

Receptionists at hotels, reservation and cancellation counters, hospitals, etc. often need

exact details on several heads. However, callers may not understand the need to do so.

Write about any 4 ways (with examples) in which a receptionist can control the

conversation.​

Answer 1

Answer:

The four ways are :-

1) Answering visitors' enquiries about a company and its products or services

2) Directing visitors to their destinations

3) Sorting and handing out mail

4) Answering incoming calls on multi-line telephones

Answer 2

Write about any 4 ways (with examples) in which a receptionist can control the conversation.