Question

REDUCE WHEN TIMER OF CONTACT INCREASE

Answer 1

Answer:

Automate simpler queries to reduce the general workload

Explanation:

It can sometimes help to take the simpler calls out of the equation by automating them. While this may mean that the AHT figures for individual calls will rise, due to the increase in complexity, the general workload will decrease.

This will have a positive impact on the overall amount of time your callers spend on the phones.