Question

refers to ability of someone who can receive the information trough hearing with attention and understanding.​

Answer 1

Answer:

Listening is defined as the learned skill, in which we can receive sounds through ears, and transform them into meaningful messages. To put simply, it is the process of diligently hearing and interpreting the meaning of words and sentences spoken by the speaker, during the conversation.

Answer 2

Answer:

Active listening involves being totally focused on hearing the words the customer is speaking, interpreting what these words mean, and responding in a positive manner that demonstrates

(1) you understand what the customer is saying, and

(2) you consider it to be important

Hope it help.!

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