Research has shown human mind
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1. Research about listening and hearing 1.1. The human mind processes 500 words per minute 1.2. Speaker speaks 150 words per minute 1.3. The large difference – 350 words per minute 2. Essential to be a good speaker and listener 2.1. A speaker should be able to retain the attention of the audience 2.2. The listener should not let his mind wander 2.3. A good speaker must be a good listener also 3. Skills for listener 3.1. Starts with hearing – though not a sufficient condition 3.2. Hear with attention 3.2.1. be observant 3.2.2. Use ears, eyes and mind 3.2.3. Calls for participation and involvement 3.3. It is dialogue, not a monologue 4. Good listening – an art 4.1. Cultivated 4.2. Skill to be developed 4.3. A good listener knows 4.3.1. How to get much more than what the speaker wants to convey 4.3.2. be prompt 4.3.3. Persuade without interruption 4.4. A good listener helps the speaker 4.4.1. Puts him at ease 4.4.2. Helps him articulate 4.4.3. Facilitates him to get across the message he wants to convey 5. Barriers to listening – must be removed 5.1. Psychological 5.2.
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