respond to a letter of apology which you respond from the Liberian asking you to pay a fee for the books you borrowed as late fine through you did before the due date
Answers
Answer:
The Librarian
Greenwoods Global School
City
June 6, 2018
Subject: Apology for returning the books late
Sir:
I wish to state that I am student of this prestigious school studying in VIII-A. I had borrowed books no. 7689 and 9735 on May 20, 2018. The books were due to be returned on May 27, 2018. However, I fell ill and doctor advised me a week’s rest. But my parents insisted on to continue my rest beyond a week. Now I am bound to pay the fine for both the books. I apologize for not being able to return the books in time. Kindly waive me the fine. the financial condition of my parents is not so good. I shall be exceedingly thankful. I am attaching my medical certificate for your perusal.
Yours faithfully,
Mehul
Roll no. 17
VIII-A
Explanation:
Answer:
In this example, Ashley was very vague when approaching the customer’s issue. Instead of empathizing with Catherine, she tried to shift the blame to the customer’s phone service provider, and deny the company’s role in Catherine’s bad experience. In the end, Ashley left the issue unresolved, and the customer unsatisfied.