Review of literature on the topic impact of e governance services
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There is little to no doubt expressed in the literature that the Internet is registering significant change in government. Some see it as revolutionary. Others see it as incremental. All see it as significant. This thread of consensus surrounding the significance of the Internet in contemporary governance emerges in the following review of e-govern-ment literature. The review presents a synthesis of findings from a literature that is little more than a decade old, revealing an ongoing development of thinking in the area. A clear pattern of steady maturation is identified in moving from a discussion of early prescriptive reports, through an assessment of descriptive studies and arriving at an emerging set of causal projects. Each phase of the literature development (prescriptive, descriptive, and causal) is discussed in light of the major contributions made by the literature as well as the deficits that leave us with unanswered questions or worse yet, possible misinformation. The literature review concludes with a summary of assets delivered by the literature to date and a set of suggestions for moving the dialogue forward.