Business Studies, asked by paschimviharls, 9 days ago

Review the five dimensions of service quality. What do they mean in the context of a retail bank ?

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Answered by BaasdshahHacker

Answer:

Service quality in the SERVQUAL model consists of five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. These dimensions are used in service quality gap, which implies that there is a difference between the expectations of customers and perception of services

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