Rights of a consumer??
Answers
Explanation:
The definition of Consumer right is ‘the right to have information about the quality, potency, quantity, purity, price and standard of goods or services’, as it may be the case, but the consumer is to be protected against any unfair practices of trade. It is very essential for the consumers to know these rights.
However there are strong and clear laws in India to defend consumer rights, the actual plight of consumers of India can be declared as completely dismal. Out of the various laws that have been enforced to protect the consumer rights in India, the most important is the Consumer Protection Act, 1986. According to this law, everybody, including individuals, a firm, a Hindu undivided family and a company, have the right to exercise their consumer rights for the purchase of goods and services made by them. It is significant that, as consumer, one knows the basic rights as well as about the courts and procedures that follow with the infringement of one’s rights.
In general, the consumer rights in India are listed below:
The right to be protected from all kind of hazardous goods and services
The right to be fully informed about the performance and quality of all goods and services
The right to free choice of goods and services
The right to be heard in all decision-making processes related to consumer interests
The right to seek redressal, whenever consumer rights have been infringed
The right to complete consumer education
Explanation:
The Right to Safety: This right refers to any product, other than an automobile, that may cause bodily harm to the consumer when used as it was intended to be used. This right gained further attention in 1972, when the US government formed the Consumer Product Safety Commission, which set up safety and performance standards for products, requiring them to be tested and carry warning labels if necessary. Conversely, the consumer’s responsibility here is to use the product safely, follow all directions, and to be aware of any future warnings regarding the product. If you’re concerned about safety in the workplace, this course on safety training for supervisors will help get your work area ship shape.
The Right to Be Informed: Here, it is the company’s responsibility to provide accurate and truthful information so that the consumer is able to make intelligent and informed choices. This right covers all products, but its original aim was to eradicate misleading information in the areas of financing, advertising, labeling, and packaging. Some examples of the legislation passed as a result of this right include the Wholesome Meat Act, the Truth in Lending Act, and the Fair Packaging and Labeling Act. The responsibility of the consumer lies in their obligation to analyze this product information, and to use it wisely.
The Right to Choose: Consumers not only have the right to a variety of options to choose from, but the environment in which the products and services are offered must be healthy, and conducive to fair competition. The government has promoted this environment by passing legislation regarding patent law, anti-trusts, and price-cutting and gouging. The responsibility of the consumer is to simply make their choices carefully. If you’ve got a patent you’d like to protect, this course on how to write and file a patent will show you how to deal with patent protection yourself.
The Right to be Heard: Consumers have the right to express their complaints and concerns, resulting not only in safer goods and services, but also for the creation of laws regarding this safety. There’s no official forum for these complaints to be heard, but state and federal attorney generals, as well as organizations like the Better Business Bureau deal with these situations all of the time. It’s a consumer’s responsibility to express their concern when necessary.
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