Question

Rita Sharma who works as a guard in a school, purchased two shirts for ₹460 each for her son. When

she went back home, she realised that the shirt was small in size for her son. She decided to ask for

return of money or exchange of the shirt with an appropriate size. But the store owner refused to return

the money or exchange the shirt. Rita Sharma was disheartened. Her friend advised her to go to ‘Seva

Sadan’, an autonomous voluntary organisation working for the protection of consumer 3 welfare. The

organisation helped her by explaining to her the legal procedure, as well as educated her about her rights

as a consumer and helped her in filing the complaint and getting relief. With the help of the organisation

Rita was able to get her money back from the store. Enumerate the rights of a consumer which Rita

Sharma was able to exercise with the help of the voluntary organisatio​

Answer 1

Answer:

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