Rohan has written some kpis to help his fitness centres achieve the business goal of improving overall client satisfaction. Review these four kpis. Which do you think fit the criteria of being specific, measurable, attainable, relevant and time-bound?
Answers
Explanation:
The customer is always right. Right? But is a customer who is always right always a satisfied customer? Not necessarily.
Even if you’ve gotten into the customer mindset and you’re listening to their complaints on social media (and meeting their needs at every customer touchpoint) you may be missing the boat if you’re not paying attention to the numbers behind your efforts.
And when it comes right down to it, satisfied customers are the key to sustainability and growth for any business. The more satisfied your customers are, the more likely your company will be successful–as much as six times more successful, in fact.
Answer:
Here Is your answer :)
(1) A score of 85% or more in the annual survey for the question - 'Would you recommend this gym to a friend?
(2) Ensure 90% of new gym members book an induction session within the first two weeks of joining
Explanation: