Question

Rohan has written some KPIs to help his fitness centres achieve the business goal of “improving overall client satisfaction”.

Review these four KPIs. Which do you think fit the criteria of being specific, measurable, attainable, relevant and time-bound?

Answer 1

your question is so long

Answer 2

Answer:

1. A score of 85% or more in the annual survey for the question 'Would you recommend this gym to a friend?'

2. Ensure 90% of new gym members book an induction session within the first two weeks of joining

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Explanation: