Role of biomass supply chain management in sustainable bioenergy production
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The natural consequence of indifference, inattention to the voice of the customer also creates a negative impact and make the customers feel as if their business is unimportant to you. Customers want to be heard. Not only they expect you to understand their problem and offer a solution, but they also want you to hear their feedback, their complaints, compliments and suggestions. They want you to notice what they say, react to it and respond.
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