Question

Role of human resource management in hospitality industry

Answer 1

The hospitality industry's most critical problems are employment-related. The International Society of Hospitality Consultants cites labor and skills shortages as among the industry's top 10 challenges. The ISHC report, "Top Ten Issues in the Hospitality Industry for 2007," also notes that more people are exiting than entering the hospitality workforce, leaving hotels, restaurants and other hospitality businesses short-handed. The report identifies substandard wages as a deterrent to attracting and retaining skilled workers. Long hours, including nights and weekends, make jobs in the industry undesirable career choices for college-educated Gen-Xers, Gen-Yers and millenials, who want more flexibility and higher-quality work opportunities. A lack of focus on employee satisfaction and training also has hurt the industry.
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