Question

Role of NGOs in consumer protection.

Answer 1

 

ABSTRACT:

In the encroachment of life human race has emerged as the most dominating creature on this earth. Thestory starts with the apes turning into homosapians giving birth to human civilization . Any civilization requires asystem giving space and generating place for everything .With the passage of time human has been generatingcommodities providing comforts to his life .With the enormous development man has tried his hands in every sector .Inthe present time human has made his life more and more relaxed creating more pressure on the modes of production.Earlier it was nature based but now it is demand based. Population increase has created more pressure on the production .As a result the whole system has been affected with the overflow of money and consumerism .Whether it isa need or a greed these production scatter life are continuing the demands of the society .It has been become essential to put a check on the movement of all the commodities to check consumerism and make consumer protection laws. Therole of Government and Non Government organizations (NGO’s) to execute these laws is mandatory. Against this backdrop the present paper is an attempt to examine the role of NGO

‟s in protecting and executing consumer laws.

 

KEY WORDS:

Population explosion, Pressure on production modes, NGO’s

I.INTRODUCTION

In India, consumer protection is of supreme importance in view of the fact that there are an ever increasing people. Thisin turn increases the demand for large variety of goods and services. To assist the consumer in getting a fair deal for alltheir purchases, and in settling their grievances, if any, local agencies like a consumer alliance can play a crucial role.Their role is not only to educate and lead the consumers with respect to redressal of their complaints but also to makethe consumer movement a reality through coordinated efforts. There are more than 300 voluntary organizationsworking in the area of safety of the consumers all over the country.With the development of standardization of products and the consumer protection efforts initiated by the Government,the consumer organizations are in a better position to play an important role in protecting and educating the consumer.It can instill a feeling of poise in the minds of the consumers and make them feel that there is no substitute for theircombined efforts. The producers also lean to lend an ear to the consumers’ complaint when voiced through theorganization of consumers. A consumer with a grievance on confronting a manufacturer will generally be able to gethis grievance redressed when the manufacturer gets the note that a consumers organisation is also behind him.Consumer’s organizations also play an important role as an arbitrator between the consumer and the manufacturer forresolving the grievances that are not settled for a long time.For many consumers, handling a complaint would be a first experience; but for a consumers organization, it is differentas several such complaints are handled by them usually, and would be well acquainted with the procedure for asettlement. In fact, consumers organizations are always in touch with the manufacturers and their good will be of muchhelp in the agreement of the consumer’s complaints.

II. ACTIVITIES OF THE CONSUMER ORGANISATIONSEducation

Every one of us is a consumer and therefore, have the right to consumer education. But it is the right education thatwould facilitate us to act as an informed consumer, throughout one's life. One of the problems of the Indian consumers

Answer 2

Role of NGOs in consumer protection:

• The NGOs plays an important role in educating and leading consumers with respect to retaliation of their compliant.

• The Role of NGOs is to make the consumer movement a reality through coordinated efforts.

• The producers also lean to lend an ear to the consumers' objection when stated through the organization of consumers.

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