Question

Ron manages a small restaurant with one computer on which were the accounts of the business, payroll, and all business correspondence. It failed and had to be replaced. As Ron had all the necessary software it was simply a matter of installing the software and then copying the data on to the system. Ron was not sure where the software was located. He had a box of disks, but these had been collected and retained for all the computers over the last ten years. Finally, the correct collection was identified but all the serial numbers and registration details were in emails on his computer, the computer that would not start. Ron decided to go to a friend"s place and look at the email there and get all the details. This took a few hours and he finally returned and started the install. Unfortunately, there were several programs that were controlled by web access and the passwords had been stored on the computer. He had to email them and get a response. Luckily he now had access to email as he had to spend a long time going back over details to get account numbers and login names to prove that he could have the passwords. Finally, after three days, he had a fully operational computer. Work task: In the following case study, make a list of the issues that show poor procedures in the management of business tools.

Answer 1

Explanation:

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Answer 2

List of the issues that show poor procedures in the management of business tools, in this case study are: inconsistent execution of business processes, poor communication around processes, poor project management, potential for human error, and inaccurate insights into processes.

• Ron was not managing the situation well. As Ron manages a small restaurant, he should also be reliable in maintaining backup files as necessary to avoid this kind of problem because computer damages are unpredictable and can cause trouble anytime. To further prevent conflict, email must be kept separate from personal and commercial correspondence. Also, Ron should also separate the disks and label them so that he can utilize the software with assurance.

• For his restaurant, Ron can utilize a variety of business tools. Every asset that helps the company in achieving its stated goals or objectives can be thought of as a business tool. There are many different kinds of tools that can be used in a business, and each has a unique size, complexity, risk, and significance to the running of the firm.

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