Rules certain and regulations follow must we
Answers
Answer:
Explanation:
1. SERVICE IS EVERYONE'S JOB
We are all in Service.
That's right, all of us.
All the time.
Be Proud Of What You Do
'It's not my job' is not acceptable.
If you see a problem, take steps to correct or prevent it.
2. THE GOLDEN RULE OF SERVICE
Treat your customers the way you would want to be treated.
The customer is a person, not data.
3. EXCELLENCE, ALWAYS
Excellence, always.
No Excuses.
From this nano second onwards, only do excellent work.
Think continuous improvement.
Quality means exceeding expectations.
Everyday be a service champion.
4. DO IT NOW, PLEASE
Do it on time, or sooner.
Pick Up The Phone.
Answer your own phone in three rings and give your name.
Return messages within 12 hours.
Customer calls / requests are not an interruption.
Servicing the customer is the purpose of our work.
5. LISTEN LISTEN LISTEN
LISTEN to your customers' needs and requirements.
Look for opportunities to improve.
Be Amazing Every Day.
Measure customer satisfaction.
Improve your emotional signature.
Seek opportunities.
Design unique features into our products and services.
The inches you need are all around us.
6. BUILD A BUSINESS BASED ON TRUST
Build a relationship first.
Become a trusted advisor.
Look at things from the customer's point of view.
Go the extra mile (actually the extra10 miles)
Exceed expectations, always.
The customer is not an outsider.
They are part of our business.