Question

Ryan has written some KPIs to help his fitness centres achieve the business goal of "improving overall client satisfaction". Review these four KPIs. Which do you think fit the criteria of being specific, measurable, attainable, relevant and time-bound?

Answer 1

Answer:

Here Is your answer :)

(1) A score of 85% or more in the annual survey for the question - 'Would you recommend this gym to a friend?

(2) Ensure 90% of new gym members book an induction session within the first two weeks of joining

Explanation:

Answer 2

I think the one which fits the criteria of being specific, measurable, attainable, relevant and time-bound is Net Promoter score

Explanation:

• Customer satisfaction and retention rate

Customer retention means the ability of the business to keep a customer over a period of time.  

• Customer satisfaction score

There is a popular KPI tool for measuring is CSAT. The customers are asked to rate their satisfaction with the product and the score helps to know the satisfaction rate.

• Employee productivity

Employee productivity is an important factor in customer satisfaction.

• Net Promoter score

Net promoter score is used to know and measure marketing strategies.

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Rohan has written some kpis to help his fitness centres achieve the business goal of improving overall client satisfaction. Review these four kpis. Which do you think fit the criteria of being specific, measurable, attainable, relevant and time-bound?

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