Question

ᴡʜᴀᴛ ɪs ᴄᴀʟʟᴇᴅ ᴀᴄᴛɪᴠᴇ?​

Answer 1

Answer:

Active Call Distribution (ACD) enables a call center system to route calls to the right people at the right time. Before active call distribution, an individual would have to manually choose which agent would be best for each call.