Sanchit, after completing his entrepreneurship course from Sweden
returned to India and started a coffee shop ‘Aroma Coffee Can’ in a
famous mall in New Delhi. The speciality of the coffee shop was the
special aroma of coffee and a variety of flavours to choose from.
Somehow, the business was neither profitable nor popular. Sanchit was
keen to find out the reason. He appointed Sandhya, an MBA from a
reputed college, as a manger to find out the causes for the same. Sandhya
took feedback from the clients and found out that enough they loved the
special unique aroma of coffee but were not happy with the long waiting
time being taken to process the order. She analysed and found out that
there were many unnecessary obstructions in between which could be
eliminated. She fixed a standard time for processing the order.
She also realized that there were some flavours whose demand was not
enough. So, she also decided to stop the sale of such flavuors. As a result
within a short period Sandhya was able to attract the customer
identify and explain any two techniques of scientific management used by Sandhya to solve the problem
Answers
Answer:
Sanchit, after completing his entrepreneurship course from Sweden
returned to India and started a coffee shop ‘Aroma Coffee Can’ in a
famous mall in New Delhi. The speciality of the coffee shop was the
special aroma of coffee and a variety of flavours to choose from.
Somehow, the business was neither profitable nor popular. Sanchit was
keen to find out the reason. He appointed Sandhya, an MBA from a
reputed college, as a manger to find out the causes for the same. Sandhya
took feedback from the clients and found out that enough they loved the
special unique aroma of coffee but were not happy with the long waiting
time being taken to process the order. She analysed and found out that
there were many unnecessary obstructions in between which could be
eliminated. She fixed a standard time for processing the order.
She also realized that there were some flavours whose demand was not
enough. So, she also decided to stop the sale of such flavuors. As a result
within a short period Sandhya was able to attract the customer
identify and explain any two techniques of scientific management used by Sandhya to solve the problem