Question

Sanket, after completing his entrepreneurship course from USA returned to India and started a coffee shop “Fioma Coffee” in a famous mall in Mumbai. The specialty of the coffee shop was the famous aroma of the coffee and a wide variety of flavours to choose from. Somehow the business was neither profitable nor popular. Sanket was keen to find out the reason. He appointed Riya an MBA from a reputed management institute as a manager to find out the causes of business not doing well. Riya took a feedback from clients and found out that they love the special aroma but were not happy with the long waiting time being taken to process the order. She analysed and found out there were unnecessary obstructions which could be eliminated. She fixed a standard time for processing the order. She also analysed that there were many flavours whose demand was not enough. So she also decided to continue the sale of such flavours. As a result within short period Riya was able to attract the customers. Identify and explain any two techniques of scientific management used by Riya to solve the problem​

Answer 1

Answer:

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