Question

Scenario B - Uber


Suppose that you work for Uber. You receive the following email from a customer:


Dear Support,

Why are you charging me a “surge price premium”? I wanted to get home on New Year's Eve, and I had to pay triple the price. That seems unfair.
Sincerely,
Bob

Here is additional context:

● Uber charge additional amounts during peak demand from riders (e.g., Thanksgiving,

New Years’ Eve) to entice more drivers to meet the demand

● You have authority to issue a coupon for 20% off your next ride.


Please reply to Bob with the proper amount of empathy, while recapping the situation, and offer a solution that will make sure she remains a satisfied customer.​

Answer 1

Answer:

bob we are working on a holiday so don't you think that we should get to celebrate it, i'd rather stay home with my family so be glad we are doing this at all i think that if we are working on a holiday we should have a raise don't you agree

Explanation:

try to put yourself in my shoes