School Life Ltd. is a school bag manufacturer having a good market share. The sale of the firm
increases during the months of April and May when the new academic session begins. This year the
production target of the firm was 50,000 bags. The production target was not achieved within the
prescribed time and the revenue of the firm went down. The marketing manager is blaming the
production department as they were not efficient enough to achieve the target. On the other hand, the
production incharge is blaming the marketing department for the loss of sales. What quality of
management is lacking in the firm. Why is it considered significant to have this quality?
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