SECTION 6: LONG ANSWER TYPE QUESTIONS
1. What do you understand by the working of a call centre?
2. What is the basic requirement of IT enabled services?
3. How is IT beneficial in the insurance sector? Mention any three factors.
Mention the role of E-commerce in your life.
Mention various features of E-banking.
Discuss the use of information technology in the field of science and engineering.
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A call centre is a department or an office in which incoming and outgoing telephone calls from both new and existing customers are handled by a team of advisors, otherwise known as agents. It is traditional for companies of a larger size to have call centres for the purposes of: Offering customers support.Apr 23, 2019
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1..A call centre is a department or an office in which incoming and outgoing telephone calls from both new and existing customers are handled by a team of advisors, otherwise known as agents.
It is traditional for companies of a larger size to have call centres for the purposes of:
- Offering customers support
- Handling their queries
- Carrying out telemarketing
- Conducting market research
explanation :
SORRY I KNOW THE ANSWER FOR FIRST QUESTION ONLY
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