Question

SECTION A: TRUE/FALSE STATEMENT (TOTAL: 10 MARKS)
Answer All Questions in the Answer Booklet Provided
Read the sentences carefully and identify whether they are TRUE or FALSE.
________ 1. Professional writing such as memo, letters or minutes of meeting typically has an
informal tone which generally seeks to convey a philosophical truth about the
organization.

________ 2. Physical and psychological barriers in communication comes from within audiences

that distracted them from paying attention.

________ 3. It is inessential that the message send by the sender must be understood by the

recipient in the same terms as intended by the sender.

________ 4. If you want to become a better listener, you should resist any distractions and don’t be
diverted by any appearance and delivery from the sender and people around you.

________ 5. When people are using signs, symbols and logos, there will be no language barriers

since no words are used in this form of communication.

________ 6. Open-ended questions offer a fixed choice between two or more alternatives when we

developing an audience-analysis questionnaire.

________ 7. Nonverbal communication such as eye contact and facial expression is more effective

than verbal communication.

________ 8. Demographic audience analysis focuses on situational factors such as the size of the
respondents and the physical setting where the respondents answering the survey.

________ 9. The nonverbal message sent from a listener to a speaker is not considered as a

feedback.

BUMGT2621 BUSINESS COMMUNICATION SEMESTER 1, 2020/2021
END-OF-SEM TEST

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________ 10. The secretary or the personal assistant to the chairperson needs to ensure that
everyone who needs to attend the meeting has received an invitation through any sort of
communication medium.

Answer 1

Explanation:

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