Question

SECTION-B

• Read the extract and answer the questions:
order to get the upgrades
11. What should the customer remember?
12. Why should she begin to connecting other HEARTS ?
Customer Service Rep: Yes, but remember that you have only
base programme. You need to begin connecting to other HEARTS?
​

Answer 1

11.  The customer should remember the base programme.

12. She should begin to connecting other HEARTS in order to get the upgrades.

Explanation:

A customer is demanding a phone call to solve their issue. It’s a compliment when your customers come to you for help because they like your work and they want it to solve more problems for them. Your customer service interview questions should screen for the criteria you previously defined.

This is not an exhaustive list, nor will all of these apply to your business. Make sure you choose questions that screen for the qualities you believe will lead to success on your team.